Refund Policy
Effective July 19, 2026
Charge packs are digital goods sold by Alien Planet Games and delivered to your account immediately upon successful payment. All sales are final and non-refundable, except where a refund is required by applicable law.
Why Sales Are Final
Charges are usable the moment they land in your account, so a purchase can’t be “returned” the way a physical good can. Because of this, we do not offer refunds or exchanges for change-of-mind purchases, unused charges, or in-game outcomes (for example, losing a match you spent a charge on).
Legally Required Exceptions
Consumer protection law in British Columbia and elsewhere in Canada may require refunds in specific circumstances (for example, a good that was never delivered, or a clearly mischarged amount). Nothing in this policy limits any right you have under applicable law. If you believe you’re entitled to a refund under such a law, contact us and we’ll review it.
Under the BC Business Practices and Consumer Protection Act, you may be entitled to cancel a distance-sales purchase and receive a refund if the item is not delivered to your account, if you were not given the required pre-purchase information, or in the other circumstances the Act provides. To request a refund under these rights, email support@nftd.gg.
Any refund we issue is made in the original currency (USD) to the original payment method via Stripe.
Billing Errors & Unauthorized Charges
If you were charged in error, charged twice for the same purchase, or believe a purchase on your account was unauthorized, contact support@nftd.gg as soon as possible and we’ll investigate.
Chargebacks
Please contact us before filing a chargeback with your bank or card issuer — we can usually resolve billing issues faster directly. Filing a chargeback for a purchase that was correctly authorized may result in your account being flagged and blocked from making future purchases.
Contact
Questions about a purchase? Reach us at support@nftd.gg. See also our Terms of Service and Privacy Policy.